Privacy Policy
1. Basic Provisions The personal data controller pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter: "GDPR") is:
Company Name: MD - REPTILES, s.r.o.
Company Registration Number (IČO): 46 283 200
Registered Office: Kuzmányho 21, Košice 040 01, Slovakia
E-mail: shop@piperfood.com , reptilienfutter1@gmail.com
Phone: +421 905 709 063
Date of Registration: August 24, 2011
Commercial Register: link
2. What data do we process? We only process data that is necessary to fulfill your order:
First and last name / Company name
Billing and shipping address
E-mail address
Phone number
Payment details (e.g., bank account number – solely for the purpose of matching your payment)
3. Legal Basis and Purpose of Processing We process your data based on the following legal grounds:
Performance of a contract: We need your data to process your order, deliver the goods, and handle any potential complaints. Without this data, the purchase cannot be completed.
Compliance with a legal obligation: We must retain certain data (billing information) in accordance with accounting and tax laws.
Legitimate interest: We may use your e-mail address to send you information about similar products (newsletter) if you are an existing customer. You have the right to object to this processing at any time.
4. Data Retention Period We retain data only for the necessary period:
For the purpose of contract performance: for the duration of the contractual relationship and the statutory limitation period (usually 3–5 years).
For accounting purposes: for a period of 10 years following the year to which they relate (as required by law).
For marketing purposes: until you withdraw your consent or object.
5. Recipients of Personal Data (Processors) We do not share your data with anyone who does not need it to process your purchase. Our partners are:
Shipping companies: [DHL] – to deliver your package.
Payment gateway provider: to process your payment.
Accounting firm: to process accounting documents.
E-shop platform and hosting provider: www.hostinger.com
6. Your Rights Under the GDPR, you have the right to:
Access: To know what personal data we process about you.
Rectification: To correct your data if it is inaccurate or outdated.
Erasure (Right to be forgotten): To have your data deleted if it is no longer necessary or if you withdraw your consent (unless another law requires us to retain it).
Restriction of processing.
Data portability.
Object to processing based on legitimate interest (e.g., direct marketing).
You can exercise your rights by sending an e-mail to: shop@piperfood.com. You also have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic.
7. Data Security We declare that we have implemented appropriate technical and organizational measures to secure personal data, in particular securing access to computers, encrypting data transmission (HTTPS), and physically securing paper documents.
This Privacy Policy becomes effective on February 1, 2026.